Q. Is your cover water-proof?
A. We carry both waterproof and non-waterproof covers, depending on your needs. Please view our product description for detailed information or contact our customer service for assistance.
Q. How should I wash a cover?
A. Our covers can be hand cleaned with a soft brush and lukewarm water. Do Not use laundry soap or detergent! This will reduce and may destroy the special coating applied during manufacturing. Air or line-dry for best results.
Q. Does your cover have antenna holes?
A. Unfortunately, our covers do not have antenna holes. However, we have a patch for the antenna hole. You make your own hole where the antenna will fit through, then you seal the patch on top of the hole. The Antenna Patch kit comes with our security cable/lock set.
Q. Which type of payment method does CarsCover.com accept?
A. We accept all major creditcards: Mastercard, VISA, AMEX and Discover.
Q. Can I change a payment method after submitting my order?
A. No. Once you submitted your order, the payment method can not be changed.
Q. Is it safe to pay by credit card online?
A. Credit card number provided by you is transmitted via Secure Socket Layer (SSL). Information you submitted via SSL is encrypted by software. Also our access to your information is limited and protected against unauthorized use.
Q. How is my personal information going to be used?
A. Information we receive from you will be used to process your order. For more information, please visit our privacy policy page.
Q. Can I check the status of my order online?
A. Yes, you are able to check the status of your order at member page.
Q. Can I change a recent order?
A. . You will not be able to change your order once it is submitted. Please double check your order for accuracy before submitting.
Q. How long will it take for my order to arrive?
A. In continental United States, we ship a package via UPS Ground. It usually takes 1-10 business days.
Q. Can I check my tracking?
A. An e-mail with the tracking number will be sent to you once the shipment processed is completed. You can also obtain tracking number from your member page.
Q. Will sale tax be applied to my order?
A. 9.75% sales taxes will be applied only to California residents. Tax will not be applied to a shipping & handling.
Q. Do you have a retail store?
A. No. We do not have a retail store.
Q. Can I pick up a cover from your location?
A. . Yes, you can visit our warehouse and pick up your order in person to save on shipping & handling.
Q. How can I contact CarsCover?
A. You can contact us by e-mail at info@carscover.com or by phone at 866-684-2768.
Q. Do you accept a international order?
A. Yes, we take orders from worldwide customers. We ship international order via USPS Global Express.
Q. Do you ship a cover to APO/FPO address?
A. Yes, we ship to APO or FPO address via USPS Priority Mail. Some APO/FPO addresses have size restrictions for inbound packages. Please be sure to check with appropriate personnel for restrictions before ordering.
Q. Do you ship a cover to Hawaii, Alaska, and Puerto Rico?
A. Yes, we ship to Hawaii or Alaska via USPS Priority Mail. Please check our shipping policy page for more information.
Q. Is your cover 'Custom-Fit' Cover?
A. We carry both custom and semi-custom covers. Most they are Semi-Custom Covers, cut by the length of each vehicles. You can always order special custom cover over the phone.
Q. Do you offer free fabric sample?
A. We are happy to send out Only Custom Car cover and Seat Cover free fabric samples.
Q. I am not able to find my vehicle at CarsCover. Do you have a cover for my vehicle?
A. There may be some vehicles not listed on our website. However, if you provide us your vehicle information - Year, Make & Model or dimensions, we will find the right size cover for your vehicle.
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